Privacy Policy
How we collect, use, protect, and handle your personal information
At Glow for Good, we are committed to protecting your privacy and ensuring your personal information is handled with care and transparency. This policy explains our practices regarding data collection and usage.
Last Updated
December 2024
Effective Date
[Campaign Start]
Jurisdiction
Canada
Policy Overview
This Privacy Policy applies to all personal information collected through the Glow for Good campaign website and related activities. CareBridge Documentation ("we," "us," or "our"), in partnership with the Ashanti Beauty Foundation, is committed to protecting your privacy in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By participating in the Glow for Good campaign, you consent to the collection, use, and disclosure of your personal information as described in this policy.
Your Privacy Matters:
We collect only the information necessary to run the campaign, process transactions, and fulfill our charitable mission. We never sell your personal information to third parties.
Information We Collect
Personal Information You Provide
When you participate in the Glow for Good campaign, we collect information that you voluntarily provide, including:
Information Type
Contact Information
Payment Information
Account Information
Purchase History
Information Type
Name, email address, phone number
Credit card details, billing address
Username, password
Transaction details, ticket numbers
Information Type
Communication, winner notification
Processing ticket purchases
Account management
Record keeping, draw administration
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
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IP address and geographic location
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Browser type and version
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Device information (type, operating system)
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Pages visited and time spent on pages
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Referring website or source
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Date and time of access
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience.
See our Cookie Notice for detailed information.
How We Use Your Data
We use your personal information for the following purposes:
Campaign Administration
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Processing raffle ticket purchases and payments
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Verifying eligibility and identity
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Conducting the raffle draw
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Notifying and verifying winners
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Distributing prizes to winners
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Maintaining records for legal compliance
Communication
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Sending purchase confirmations and receipts
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Providing customer support
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Sending campaign updates and announcements
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Responding to inquiries and requests
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Notifying you of policy changes
Legal and Regulatory Compliance
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Complying with Canadian fundraising regulations
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Maintaining financial records
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Preventing fraud and abuse
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Enforcing our terms and conditions
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Responding to legal requests
Analytics and Improvement
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Understanding how visitors use our website
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Improving website functionality and user experience
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Analyzing campaign performance
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Identifying technical issues
Marketing Communications:
We will only send you promotional emails if you have opted in to receive them.
You can unsubscribe at any time using the link in our emails.
Data Sharing & Disclosure
Service Providers
We may share your information with trusted third-party service providers who assist us in operating the campaign:
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Payment Processors: To process credit card transactions securely
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Email Service Providers: To send confirmations and communications
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Web Hosting Providers: To host our website and store data
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Analytics Providers: To understand website usage patterns
All service providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law or to:
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Comply with legal processes or government requests
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Enforce our terms and conditions
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Protect our rights, property, or safety
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Prevent fraud or illegal activities
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Cooperate with law enforcement
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
You will be notified of any such change.
We Never Sell Your Data:
We do not sell, rent, or trade your personal information to third parties for
marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Security Measures
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Encryption: All sensitive data is encrypted in transit using SSL/TLS technology
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Secure Storage: Personal information is stored on secure servers with restricted access
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Access Controls: Only authorized personnel can access personal data
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Regular Audits: We conduct regular security assessments
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Payment Security: We use PCI-DSS compliant payment processors
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Monitoring: Continuous monitoring for security threats
Your Responsibility
While we take security seriously, you also have a role in protecting your information:
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Keep your account credentials confidential
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Use strong, unique passwords
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Log out of your account when using shared devices
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Report any suspicious activity immediately
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Be cautious of phishing attempts
Data Breach Notification:
In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in
this policy and comply with legal requirements.
Retention Periods
Data Type
Transaction Records
Winner Information
Marketing Consent
Website Analytics
Retention Period
Reason
7 years
Tax and accounting requirements
7 years
Legal and regulatory compliance
Until withdrawn
Ongoing communication preference
2 years
Performance improvement
Data Deletion
After the retention period expires, we securely delete or anonymize your personal information.
You may also request deletion of your data subject to legal requirements (see Your Privacy Rights below).
Your Privacy Rights
Under Canadian privacy law, you have the following rights regarding your personal information:
Access and Transparency
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Right to Access: Request a copy of the personal information we hold about you
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Right to Know: Understand how your information is used and shared
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Right to Explanation: Receive clear information about our data practices
Control and Correction
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Right to Correction: Request correction of inaccurate or incomplete information
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Right to Update: Update your contact information and preferences
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Right to Withdraw Consent: Withdraw consent for marketing communications
Deletion and Restriction
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Right to Deletion: Request deletion of your information (subject to legal requirements)
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Right to Object: Object to processing for certain purposes
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Right to Restrict: Request restriction of processing in certain circumstances
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: info@carebridgedocs.com
Subject Line: Privacy Rights Request
We will respond to your request within 30 days. You may need to verify your identity before we can process your request.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Notice.
Types of Cookies We Use
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Essential Cookies: Required for website functionality
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Analytics Cookies: Help us understand how visitors use our site
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Functional Cookies: Remember your preferences and settings
Children's Privacy
The Glow for Good campaign is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information,
please contact us immediately. We will take steps to remove such information from our systems.
Participation in the raffle is restricted to Canadian residents aged 18 and older.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology,
legal requirements, or other factors.
Notification of Changes
When we make material changes to this policy, we will:
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Update the "Last Updated" date at the top of this page
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Post a notice on our website
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Send an email notification to registered users (for significant changes)
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Request renewed consent if required by law
Your Continued Use
Your continued participation in the campaign after changes are posted constitutes acceptance of the
updated policy. We encourage you to review this policy periodically.